• Apply the BI Meta Model (BIMM) to turn desired outcomes into actions
• Choose between a strategic and a tactical application of BI
• Map operational data to a data warehouse
• Design a BI solution for a business problem

Defining Business Intelligence (BI)

• Mapping the business intelligence process
• Making the business case for BI
• Identifying the barriers to BI implementation
• New BI terminology
• Six challenges of BI

Building a BI Road Map

Evaluating business readiness for BI

• Assessing BI maturity levels
• Business analysis and the BI road map
• Stating desired outcome fora given situation
• Overcoming common BI challenges

Reviewing the technical infrastructure

• Enabling and facilitating technologies for BI
• Structured vs. unstructured data
• Identifying critical and variable attributes

Establishing a data governance framework

• Aligning with management standards and strategy
• Protecting your data
• Measuring data quality
• Integrating enterprise architecture and BI

Designing and Planning BI Processes

Building your BI strategy

• Investigating the business advantages of strategic vs. tactical organisational situation
• Starting BI with outcome-driven processes
• Articulating well-formed outcomes

Iterating the BI metamodel

• Realising the desired outcome from a specific organisational situation
• Targeting the process to achieve the desired outcome
• Deriving actions and decisions from the desired outcome

Dealing with data

• Top-down vs. Bottom-up data analysis
• Establishing a measure of data quality
• Designing standardised business metadata

Developing the data warehouse

• Selecting source data
• OLAP vs. OLTP
• Extracting data from multiple sources
• Loading data into a data warehouse

Modelling the dimensional business process

• Browsing your data and creating the appropriate schema
• Navigating facts and dimensions
• Selecting dimensions and traversing hierarchies

Organising a Business Intelligence Competency Centre (BICC)

Meeting the six challenges of BI with the BICC

• Supporting stakeholders
• Sustaining business strategy
• Sharing knowledge throughout the organisation

Building the BICC

• Promoting expertise within your organisation
• Producing a BICC functional checklist
• Clarifying the roles of the BICC
• Organising the BICC

Implementing and Fine-Tuning the BI Solution

Evaluating BI tools

• Selecting criteria for BI tools
• Slicing and dicing your data using multidimensional cubes
• Examining the characteristics of a data mine
• Reviewing data-mining tools

Surveying BI vendors

• Ability to deliver
• Product completeness

Leveraging performance measurement tools

• Displaying information using digital dashboards
• Defining effective key performance indicators (KPIs)
• Communicating to stakeholders through scorecards

Putting BI to Work for You

• Applying the BI process across the organisation
• Blending BI process into daily management activities
• Making predictive analytics work for your bottom line