At the end of the course, you will be able to:

• Understand the system architecture
• Understand the hierarchy levels within the solution
• Navigate the menus and screens in the system
• Manage system and provider settings and options
• Configure and manage the various network elements in the system
• Administer the solution
• Manage system entities, resources, users and services
• Use various system tools
• Review and analyze transactions
• Use CLI access for general platform management and data export

Introduction

• General overview
  • VOSS corporate and marketing position
  • The VOSS product
  • Insight into the VOSS customer base
  • Review of VOSS business benefits
• Technical overview
• GUI basics
  • Administration GUI structure
  • Navigation logic and rules including quick search
• Transaction log
  • What is a transaction log, and how to view it

Provider resource management

• Resource management – numbers
• Resource management – phones

Customer management

• Customer admin
• Feature groups
  • What are feature groups and how to use them
• Customer advanced management
  • Add / manage a customer, including advanced and preference settings and the functionality implications of the settings
• Customer services (e.g. vm)
• Add division / location
• Location advanced management
  • Explain location management including location types (standard/linked locations)
  • Setting location preferences affecting functionality
  • Allocating resources to locations for use

Location Administration

• Number management – management of internal and external numbers, E164 inventory, adding numbers to locations, extension range management and internal number association
• Phone register – location level phone inventory
• Phone management – Part 1
• Phone management – Part 2
• Analog line management
• User basics
  • Username considerations, adding end users, associating phones with users
• User extension mobility
• User services – Part 1
• User services – Part 2
• Groups
  • Management of number groups, hunt groups, pick up groups, and call park

Self-service

• Training on the self-service portal that allows end users to administer their user settings and features.
• Covers phone functions, extension mobility, and associated phone management, SNR, voicemail, and directories

General management tools

• System tools – admin
• System tools – connect location
• Devolved admin and profiles
• Branding and themes
• Automated processes

System and provider management

• Overview of the VOSS system management and global settings
• Overview of provider management

Network elements

• CUCM management – static configuration steps and management once set up
• Manage CUCM – Part 1
• Manage CUCM – Part 2
• EMCC – cross cluster extension mobility set up steps including options for partial settings
• SIP trunk management – Setup and configuration of SIP trunks, Route Groups, Route Lists and Route Patterns
• Manage – Presence and steps for getting CUPS to work with the VOSS system
• Manage VM/IVR server
• LDAP Integration
  • System behavior and conditions when using LDAP Integrated CUCM and CUC
  • Management of authentication server, including required changes of system services to support user self-service authentication via LDAP
• Contact center – how to define a contact center in the VOSS system and the functionality supported once set up
• Conference server – Integration and use of conference (e.g.
• WebEx) in the system
• Other supported network elements

System back end

• Command line interface functionality review
• Systems log review
• Data exports

Bulk loader

• Bulk loader principles and overview; strengths and weaknesses; how to use; how to follow